Terms and Conditions for M A C Cleaning Service

Welcome to M A C Cleaning Service. These Terms and Conditions govern your use of our services, including professional housekeeping, standard and deep cleaning, and property maintenance solutions for residences and small businesses. By engaging with our services or using our online platform, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

1. Services Provided

M A C Cleaning Service offers a range of cleaning and property maintenance solutions, including but not limited to residential cleaning, house cleaning service, deep cleaning, move-in/move-out cleaning, routine housekeeping, and small business cleaning. Our services are tailored to individual client needs and may involve the use of eco-friendly cleaning options upon request. Specific service details and customization will be outlined in a separate service agreement or quote.

2. Service Appointments and Access

• Scheduling: All services must be scheduled in advance. We recommend booking services well in advance to ensure availability.
• Access: Clients must provide our team with safe and unobstructed access to the property at the scheduled service time. If our team is unable to access the property, a cancellation fee may apply.
• Pets: For the safety of our staff and your pets, we request that pets be secured or removed from the areas being cleaned during service hours.

3. Cancellations and Rescheduling

• Notice Period: We require at least 24 hours' notice for any cancellation or rescheduling of a booked service.
• Late Cancellations: Cancellations made with less than 24 hours' notice may incur a cancellation fee, typically 50% of the scheduled service cost.
• No-Shows: If our team arrives at the property and cannot gain access or the service is refused without prior notification, the full service fee may be charged.

4. Pricing and Payment

• Quotes: All service quotes are estimations based on the information provided by the client. Actual costs may vary depending on the condition of the property and specific cleaning requirements.
• Payment: Payment is due upon completion of services unless otherwise agreed upon in writing. We accept various forms of payment, which will be communicated at the time of booking.
• Late Payments: Unpaid invoices may accrue late fees.

5. Client Responsibilities

• Pre-Cleaning Preparation: While we offer comprehensive cleaning, clients are encouraged to declutter specific areas to allow for more efficient and thorough cleaning.
• Valuables: Clients are responsible for securing any valuable, fragile, or sentimental items prior to our team's arrival. M A C Cleaning Service is not liable for damage to items not properly secured or explicitly pointed out as fragile.
• Honest Representation: Clients must provide accurate information regarding the scope and nature of the cleaning required.

6. Our Guarantee and Complaints

• Satisfaction Guarantee: We strive for 100% customer satisfaction. If you are not completely satisfied with our service, please notify us within 24 hours of completion. We will address your concerns and, if necessary, re-clean the disputed area at no additional charge.
• Damage: In the rare event of damage caused by our team, please report it immediately. We are fully insured and will take appropriate action to resolve the issue.

7. Limitation of Liability

M A C Cleaning Service will perform its duties with due care and diligence. However, we shall not be liable for damage to items that are not explicitly covered by our insurance policy or for pre-existing damage, defects, or conditions of the property. Our liability for any claim arising out of or in connection with our services will not exceed the amount paid for the service in question.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

9. Amendments to Terms

M A C Cleaning Service reserves the right to modify or replace these Terms and Conditions at any time. We will provide notice of any changes by posting the new Terms and Conditions on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• M A C Cleaning Service
• 2154 Forest Lake Avenue, Dundee, FL 33838
• Phone: 3012758579
• Website: maccleaningservice.com