Privacy Policy for M A C Cleaning Service

M A C Cleaning Service ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services or interact with our online platform, maccleaningservice.com. By engaging with our services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect various types of information to provide and improve our cleaning services to residents and businesses in Dundee, FL, and surrounding areas.

Personal Data You Provide Directly:

When you request a quote, book a service, contact us, or otherwise interact with us, you may provide us with personally identifiable information, including:

• Contact Information: Your full name, email address, phone number, and physical address for service delivery.
• Service Details: Information related to your cleaning needs, property specifications, preferred cleaning schedules, and any specific instructions.
• Payment Information: While we do not directly store credit card details on our servers, we may collect billing addresses and transaction details processed by secure third-party payment processors.
• Communication Records: When you communicate with us via phone, email, or our website's contact forms, we may keep records of those communications.

Information Collected Automatically:

When you visit our online platform, we may automatically collect certain information about your device and browsing activity:

• Usage Data: Information about how you interact with our site, such as pages visited, time spent on pages, and referring URLs.
• Device Information: Your IP address, browser type, operating system, and unique device identifiers.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze site traffic, and understand user behavior. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Managing Services: To schedule, perform, and manage your residential and light commercial cleaning services, including confirmation, reminders, and follow-ups.
• Communication: To respond to your inquiries, provide customer support, and send you important updates regarding your service.
• Billing and Payments: To process payments for services rendered and manage invoicing.
• Improving Our Services: To understand how our services are used, gather feedback, and enhance the quality and delivery of our cleaning solutions.
• Marketing and Promotions: With your consent, we may use your information to send you promotional offers, newsletters, or information about new services. You can opt-out of these communications at any time.
• Security and Fraud Prevention: To protect our services, clients, and employees from fraudulent activities and to ensure the security of our operations.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Sharing Your Information

M A C Cleaning Service will not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors and partners who perform services on our behalf, such as payment processing, website hosting, analytics, and CRM services. These providers are obligated to protect your information and may only use it for the purposes for which it was provided.
• Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. We use secure servers, encryption, and access controls to safeguard your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Data Protection Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. These rights include:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within one month.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If we become aware that we have collected Personal Information from a child without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• M A C Cleaning Service
• 2154 Forest Lake Avenue, Dundee, FL 33838